![]() ![]() ![]() Overall my experience with this hotel is really baaaaaaad and wouldn’t recommend it to anyone. When I called to tell the reception after several fights they changed both rooms, we had to wait more than 15 minutes for the escalators. Then after having a fight we got the rooms finally, I get to know that one of the rooms is full of insects and the other room is noisy from the neighbors. ![]() Each customer receptionist was directing me to another where this wasn’t practical at all, image I was awake more than 12 hours and at the end of the day each on just throws me. We came back at 2:30 and noticed that the rooms are not ready and have been told that the check in time is 4PM, however before one day of arrival they called me to ask me what time do I want the room to be ready. Makkah |0.93km from city center I arrived to the hotel at 10 and the lady in the reception told us to go and do the Omra and come back to get the rooms, I am a gold Fairmont member which was treated badly. During my next visit to Makkah I plan to stay at the Raffles again because of this delightful experience and the wonderful people who made it so. I congratulate the Raffles Makkah for having such amazing people taking care of their guests. Others not mentioned helped too and were equally courteous. All these wonderful people made our stay memorable through their politeness and genuine hospitality. Sami the duty manager, Ms.Hanoof at the reception who checked us in and checked us out, Mr.Hamdan and Mr.Abdulrahman at the AlQasr restaurant, Ms.Rana, Mr.Khalil who helped us with our bags, Mr.Raed at Narjis cafe in the lobby, and Mr.Saleh who always greeted us with the kindest smile and offered us delicious Arabic coffee and dates. I travelled to Makkah with my daughter to perform Omrah and staying at the Raffles was a delight. They always greet you with a heartwarming smile. The people at the Raffles are without exception very polite, welcoming, warm, caring and would go out of their way to ensure your stay is as comfortable as possible. The Rooms, the food, the ambiance but most importantly the people. I would like to convey my sincere thanks to Raffles Makkah for providing us with most beautiful experience at this wonderful hotel. ![]()
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